Return GuideUpdated 4 days ago

Returns & Exchanges

Returns and exchange terms vary by region. Please check the section for your region below before starting a return.

Returns conditions (all regions)

• All returned items are inspected on arrival. Items may be tried on for sizing but must not be worn for activity (this excludes accessories such as socks).
• Items must be returned with original packaging and tags intact. Incomplete or damaged packaging may result in refusal or a restocking fee.
• Items showing clear signs of wear, or returned with cleats attached, will be refused.
• Returns missing a completed return form may experience processing delays.
• Package items in a mailing bag or outer box — never attach the return label directly to the shoe box.
• We reserve the right to refuse the free return service on a case-by-case basis. Keep proof of postage — if a non-recommended courier is used, delivery costs will not be refunded.

United Kingdom

Free exchanges and returns (excluding Archive items) or store credit, provided the exchange is processed via our Returns Portal and returned successfully through our free label process. Return item(s) unused and in original condition within 30 days of purchase. Refunds may take 8–10 days to process after we receive the returned goods.

UK Returns Procedure: Review the return conditions below before starting. Do not attach return labels directly to the shoe box — use a mailing bag or outer box to protect the original packaging. Open the Returns Portal, enter your order number and email address, then select the item(s) you wish to return or exchange. Pack your return securely and drop it off at your nearest drop-off point using the QR code provided at the end of the process.

Exchange conditions: If the desired exchange item is out of stock, we may offer an alternative; if none is suitable, we'll process a refund instead. We only offer one exchange per order.

Rest of the World

We accept returns within 30 days of purchase. Exchanges are not offered. Customers cover the return shipping cost to our UK warehouse, though we offer subsidised return shipping through our international Returns Portal using trusted couriers.

Check all return conditions before proceeding. Package items in a mailing bag or box to protect the shoebox — do not attach the return label directly to the original packaging. Open the Returns Portal, enter your order number and email address, select the item(s) for return, and follow the shipping and drop-off instructions provided. A refund is processed once the return is received and inspected.

Canada / Australia

Returns only (no exchanges) within 30 days. Customers cover the return shipping cost to our UK warehouse; a subsidised return label is available via the Returns Portal.

Check eligibility and return conditions first. Package items in a mailing bag or box — do not attach the label directly to the shoebox. Open the Returns Portal, enter your order number and email address, select "Return", and follow the shipping label and drop-off instructions. A refund is issued once the item is received and inspected.

United States

Free returns and exchanges (excluding Archive items) or store credit, provided the exchange is processed through our US Returns Portal and returned via our free label process. Return unused item(s) in original condition within 30 days of purchase. Refunds may take 8–10 days after we receive the returned goods.

US Returns Procedure: Check the return conditions before starting. Do not apply the return label directly to the shoe box — use a mailing bag or outer box instead. Open the Returns Portal, enter your order number and email address, select the item(s) to return or exchange, pack securely, and drop off at your nearest point using the QR code provided.

Exchange conditions: If the desired exchange item is out of stock, we may offer an alternative; if none is suitable, we'll process a refund. We only offer one exchange per order.

European Union

Free returns and exchanges: Netherlands, Germany, Belgium, Luxembourg, France, Poland.

Subsidised returns and exchanges (€11–€19): Finland, Spain, Italy, Ireland, Romania, Bulgaria, Croatia, Greece, Slovenia, Estonia, Portugal, Austria, Denmark, Czechia, Slovakia, Sweden, Latvia.

Returns and exchanges must be requested within 30 days of purchase. Items must be unworn, undamaged, and returned with all original packaging and tags intact.

How to return: Check eligibility above first. Pack securely using a mailing bag or outer box — never attach the return label directly to the shoe box. Visit our EU Returns Portal, enter your order number and email address, select the item(s) and reason for return, then follow the instructions to ship using the provided label and drop-off details.

Exchange rules: One exchange per order. If your preferred size or style is out of stock, we'll offer a suitable alternative or issue a refund.

Important: Restocking fees may apply for damaged or missing packaging. Proof of postage is required — we can't be responsible for items lost in transit. If a non-recommended courier is used, delivery costs won't be refunded unless the item is faulty or incorrect.

Switzerland and Norway are not covered by the EU policy — see "Rest of the World" for these.

Returns conditions (all regions)

• All returned items are inspected on arrival. Items may be tried on for sizing but must not be worn for activity (this excludes accessories such as socks).
• Items must be returned with original packaging and tags intact. Incomplete or damaged packaging may result in refusal or a restocking fee.
• Items showing clear signs of wear, or returned with cleats attached, will be refused.
• Returns missing a completed return form may experience processing delays.
• Package items in a mailing bag or outer box — never attach the return label directly to the shoe box.
• We reserve the right to refuse the free return service on a case-by-case basis. Keep proof of postage — if a non-recommended courier is used, delivery costs will not be refunded.

Past return window or discontinued products

We're unable to accept returns or exchanges for products past the return window or that have been discontinued. We suggest reselling these through third-party marketplaces or social platforms.