Shipping GuideUpdated 2 days ago
Shipping
All orders are dispatched from the United Kingdom. Delivery times and costs vary by destination — see your region below.
United Kingdom
Free standard shipping on all UK orders over £45, typically taking 1–5 business days from dispatch.
Paid options:
- Standard (Royal Mail): £4.95 for orders under £45, 1–5 business days from dispatch.
- Express (DPD): £9.60, guaranteed next-day delivery when ordered before 1:00pm GMT.
Order processing: Orders are dispatched Monday–Friday, 9:00am–5:00pm GMT, excluding public and bank holidays. Orders placed on weekends or bank holidays are processed the next business day. Same-day dispatch cut-off is 1:00pm GMT — orders placed after this ship within 24 hours.
United States
Free economy shipping on orders over $200 (1–7 business days via FedEx).
Orders under $200: economy shipping via FedEx is $10 (1–7 business days). Express shipping via FedEx is $25 (guaranteed 2-day delivery). Next-day delivery is not currently available in the US.
Order processing: Dispatched Monday–Friday, 9:00am–5:00pm, excluding public holidays. Orders placed on weekends/holidays are processed the next business day. Same-day dispatch cut-off: 1:00pm MT (Denver) / 3:00pm ET (New York) / 2:00pm PT (Los Angeles). Orders after the cut-off ship within 24 hours.
Canada
Free standard shipping on orders over $275 CAD, via FedEx International Economy. All international shipping fees, customs duties, and taxes are prepaid by the customer — a fee breakdown is shown at checkout.
Delivery takes approximately 2–7 working days after dispatch. Orders are processed Monday–Friday, 10:00am–5:00pm UK time; please allow up to 48 hours for processing. Orders placed on weekends or bank holidays are processed the next working day.
Australia
Free standard shipping on orders over $300 AUD, via FedEx International Economy. All international shipping fees, customs duties, and taxes are prepaid by the customer — a fee breakdown is shown at checkout.
Delivery takes approximately 2–7 working days after dispatch. Orders are processed Monday–Friday, 10:00am–5:00pm UK time; please allow up to 48 hours for processing. Orders placed on weekends or bank holidays are processed the next working day.
European Union
Free standard shipping on orders over €200, via DPD, typically arriving within 1–5 business days after dispatch (mainland destinations such as the Netherlands, Belgium, France, and Germany usually arrive within 1–3 business days).
Orders are dispatched within 24 hours of purchase; orders placed on weekends or public holidays are processed within 24 hours of the next business day.
Orders under €200 (shipped via DPD, by zone):
- Zone 1 — €10: Netherlands, Germany, Belgium
- Zone 2 — €15: Luxembourg, France, Austria, Denmark, Czechia
- Zone 3 — €20: Italy, Ireland, Lithuania, Sweden
- Zone 4 — €25: Portugal, Spain, Latvia
- Zone 5 — €30: Poland, Croatia, Finland, Estonia
- Zone 6 — €40: Slovenia, Slovakia
- Zone 7 — €45: Romania, Bulgaria, Greece
Switzerland and Norway are not covered by the EU shipping policy — see Rest of World.
Rest of World
All international orders are shipped via FedEx International Economy, with shipping fees, customs duties, and taxes prepaid by the customer. A fee breakdown is shown at checkout.
Delivery takes approximately 2–7 working days after dispatch. Orders are processed Monday–Friday, 10:00am–5:00pm UK time; please allow up to 48 hours for processing. Orders placed on weekends or bank holidays are processed the next working day.
Important notice
Due to ongoing developments, our shipping carriers have temporarily suspended deliveries to Belarus, Russia, and Ukraine.
Warranty
All QUOC shoes come with a 12-month warranty against manufacturing defects — see our Warranty Guide for details.