Warranty GuideUpdated 2 days ago

Warranty

At QUOC, we stand by the quality of our products. If a defect occurs due to a manufacturing fault, we will replace your shoes or parts free of charge. Our One-Year Limited Warranty covers manufacturing defects for a period of 12 months from the date of purchase.

What's covered

Manufacturing defects in materials or workmanship, as well as component failure under normal use, including parts such as dials or heel pads.

What's not covered

Damage caused by crashes, accidents, or cycling incidents; general wear and tear from regular use; or damage due to improper care, neglect, or unauthorised modifications.

No repair service — but we can help

We don't currently offer a repair service, but we're happy to recommend suitable self-repair solutions to extend the lifespan of your shoes. Send us detailed images of the damage and we'll provide guidance and product recommendations.

How to make a warranty claim

If you're experiencing an issue with your shoes and would like to submit a warranty claim, please complete our warranty claim form.

The form will ask for:

• Your full name
• Order number or proof of purchase
• Shoe model and size
• Batch number (found inside the shoe tongue)
• A clear description of the issue
• Photos showing both the overall shoe and close-up details of the fault

If your claim is approved, we'll use the shipping details you provided to send your replacement. All warranty replacements are dispatched free of charge via the quickest available delivery option, and tracking details will be sent to your email.

Warranty timeframe & conditions

• Claims must be submitted within 12 months of the original purchase date.
• Proof of purchase is required to validate all claims.
• Items returned without proper documentation may result in delays or rejection of the claim.