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QUOC Customer Support

All orders are dispatched Mon - Fri within 48hrs reaching you within 2-5 business days on our standard service and 1-3 business for our express service. 

In the event of your tracking link not being available please reach out to our dedicated customer service team at info@quoc.cc . We would be happy to help. 

Region specific return and exchange windows, conditions, and how to start a return via our Returns Portal.

<h2 id="returns--exchanges">Returns &amp; Exchanges</h2><p>Returns and exchange terms vary by region. Please check the section for your region below before starting a return.</p><p id="isPasted"><strong>Returns conditions (all regions)</strong></p><ul><li>All returned items are inspected on arrival. Items may be tried on for sizing but must not be worn for activity (this excludes accessories such as socks).</li><li>Items must be returned with original packaging and tags intact. Incomplete or damaged packaging may result in refusal or a restocking fee.</li><li>Items showing clear signs of wear, or returned with cleats attached, will be refused.</li><li>Returns missing a completed return form may experience processing delays.</li><li>Package items in a mailing bag or outer box &#x2014; never attach the return label directly to the shoe box.</li><li>We reserve the right to refuse the free return service on a case-by-case basis. Keep proof of postage &#x2014; if a non-recommended courier is used, delivery costs will not be refunded.</li></ul><h3 id="united-kingdom">United Kingdom</h3><p>Free exchanges and returns (excluding Archive items) or store credit, provided the exchange is processed via our <a href="https://returnsportal.co/r/quoc?a=9ThG77Z&amp;s=1&amp;lang=">Returns Portal</a> and returned successfully through our free label process. Return item(s) unused and in original condition within 30 days of purchase. Refunds may take 8&#x2013;10 days to process after we receive the returned goods.</p><p><strong>UK Returns Procedure:</strong> Review the return conditions below before starting. Do not attach return labels directly to the shoe box &#x2014; use a mailing bag or outer box to protect the original packaging. Open the Returns Portal, enter your order number and email address, then select the item(s) you wish to return or exchange. Pack your return securely and drop it off at your nearest drop-off point using the QR code provided at the end of the process.</p><p><strong>Exchange conditions:</strong> If the desired exchange item is out of stock, we may offer an alternative; if none is suitable, we&apos;ll process a refund instead. We only offer one exchange per order.</p><h3 id="rest-of-the-world">Rest of the World</h3><p>We accept returns within 30 days of purchase. Exchanges are not offered. Customers cover the return shipping cost to our UK warehouse, though we offer subsidised return shipping through our international <a href="https://returnsportal.co/r/quoc?a=9ThG77Z&amp;s=1&amp;lang=">Returns Portal</a> using trusted couriers.</p><p>Check all return conditions before proceeding. Package items in a mailing bag or box to protect the shoebox &#x2014; do not attach the return label directly to the original packaging. Open the Returns Portal, enter your order number and email address, select the item(s) for return, and follow the shipping and drop-off instructions provided. A refund is processed once the return is received and inspected.</p><h3 id="canada--australia">Canada / Australia</h3><p>Returns only (no exchanges) within 30 days. Customers cover the return shipping cost to our UK warehouse; a subsidised return label is available via the <a href="https://returnsportal.co/r/quoc?a=9ThG77Z&amp;s=1&amp;lang=">Returns Portal</a>.</p><p>Check eligibility and return conditions first. Package items in a mailing bag or box &#x2014; do not attach the label directly to the shoebox. Open the Returns Portal, enter your order number and email address, select &quot;Return&quot;, and follow the shipping label and drop-off instructions. A refund is issued once the item is received and inspected.</p><h3 id="united-states">United States</h3><p>Free returns and exchanges (excluding Archive items) or store credit, provided the exchange is processed through our <a href="https://returnsportal.co/r/quoc-us?a=9ThG77Z&amp;s=1&amp;lang=">US Returns Portal</a> and returned via our free label process. Return unused item(s) in original condition within 30 days of purchase. Refunds may take 8&#x2013;10 days after we receive the returned goods.</p><p><strong>US Returns Procedure:</strong> Check the return conditions before starting. Do not apply the return label directly to the shoe box &#x2014; use a mailing bag or outer box instead. Open the Returns Portal, enter your order number and email address, select the item(s) to return or exchange, pack securely, and drop off at your nearest point using the QR code provided.</p><p><strong>Exchange conditions:</strong> If the desired exchange item is out of stock, we may offer an alternative; if none is suitable, we&apos;ll process a refund. We only offer one exchange per order.</p><h3 id="european-union">European Union</h3><p><strong>Free</strong> returns and exchanges: Netherlands, Germany, Belgium, Luxembourg, France, Poland.</p><p><strong>Subsidised</strong> returns and exchanges (&#x20AC;11&#x2013;&#x20AC;19): Finland, Spain, Italy, Ireland, Romania, Bulgaria, Croatia, Greece, Slovenia, Estonia, Portugal, Austria, Denmark, Czechia, Slovakia, Sweden, Latvia.</p><p>Returns and exchanges must be requested within 30 days of purchase. Items must be unworn, undamaged, and returned with all original packaging and tags intact.</p><p><strong>How to return:</strong> Check eligibility above first. Pack securely using a mailing bag or outer box &#x2014; never attach the return label directly to the shoe box. Visit our <a href="https://returnsportal.co/r/quoceu?a=9ThG77Z&amp;s=1&amp;lang=">EU Returns Portal</a>, enter your order number and email address, select the item(s) and reason for return, then follow the instructions to ship using the provided label and drop-off details.</p><p><strong>Exchange rules:</strong> One exchange per order. If your preferred size or style is out of stock, we&apos;ll offer a suitable alternative or issue a refund.</p><p><strong>Important:</strong> Restocking fees may apply for damaged or missing packaging. Proof of postage is required &#x2014; we can&apos;t be responsible for items lost in transit. If a non-recommended courier is used, delivery costs won&apos;t be refunded unless the item is faulty or incorrect.</p><p><em>Switzerland and Norway are not covered by the EU policy &#x2014; see &quot;Rest of the World&quot; for these.</em></p><h3 id="returns-conditions-all-regions">Returns conditions (all regions)</h3><ul><li>All returned items are inspected on arrival. Items may be tried on for sizing but must not be worn for activity (this excludes accessories such as socks).</li><li>Items must be returned with original packaging and tags intact. Incomplete or damaged packaging may result in refusal or a restocking fee.</li><li>Items showing clear signs of wear, or returned with cleats attached, will be refused.</li><li>Returns missing a completed return form may experience processing delays.</li><li>Package items in a mailing bag or outer box &#x2014; never attach the return label directly to the shoe box.</li><li>We reserve the right to refuse the free return service on a case-by-case basis. Keep proof of postage &#x2014; if a non-recommended courier is used, delivery costs will not be refunded.</li></ul><h3 id="past-return-window-or-discontinued-products">Past return window or discontinued products</h3><p>We&apos;re unable to accept returns or exchanges for products past the return window or that have been discontinued. We suggest reselling these through third-party marketplaces or social platforms.</p>

Return Guide

How to measure your foot and find your correct QUOC shoe size using our EU size chart.

<h2 id="find-your-perfect-fit">Find Your Perfect Fit</h2><p>Every brand approaches sizing differently, so we strongly recommend measuring your foot using the guide below rather than relying on sizes from other footwear brands.</p><h3 id="how-to-measure-your-foot">How to measure your foot</h3><ol><li>Place a sheet of paper on a hard floor, flush against a wall.</li><li>Make sure you are wearing your preferred cycling socks.</li><li>Stand on the sheet of paper with your heel gently touching the wall.</li><li>Using an upright pen, mark the point of your longest toe.</li><li>Using a ruler, measure the distance between where your heel was and the mark to find your &quot;Foot Length&quot;.</li><li>Consult the chart below to match your foot length to the closest EU size. Always measure both feet and use the larger measurement.</li></ol><h3 id="gravel-shoes">Gravel Shoes</h3><table border="1" cellpadding="6" cellspacing="0"><thead><tr><th>EU</th><th>Foot Length (mm)</th><th>Shoe Length (mm)</th><th>UK</th><th>US Men</th></tr></thead><tbody><tr><td>37</td><td>227&#x2013;232</td><td>238</td><td>4</td><td>5</td></tr><tr><td>38</td><td>233&#x2013;239</td><td>245</td><td>5</td><td>6</td></tr><tr><td>39</td><td>240&#x2013;246</td><td>252</td><td>6</td><td>7</td></tr><tr><td>40</td><td>247&#x2013;253</td><td>258</td><td>6.5</td><td>7.5</td></tr><tr><td>41</td><td>254&#x2013;259</td><td>265</td><td>7</td><td>8</td></tr><tr><td>42</td><td>260&#x2013;266</td><td>271</td><td>8</td><td>9</td></tr><tr><td>43</td><td>267&#x2013;273</td><td>278</td><td>9</td><td>10</td></tr><tr><td>44</td><td>274&#x2013;279</td><td>285</td><td>9.5</td><td>10.5</td></tr><tr><td>45</td><td>280&#x2013;286</td><td>291</td><td>10.5</td><td>11.5</td></tr><tr><td>46</td><td>287&#x2013;292</td><td>298</td><td>11</td><td>12</td></tr><tr><td>47</td><td>293&#x2013;299</td><td>304</td><td>12</td><td>13</td></tr></tbody></table><h3 id="road-shoes">Road Shoes</h3><table border="1" cellpadding="6" cellspacing="0"><thead><tr><th>EU</th><th>Foot Length (mm)</th><th>Shoe Length (mm)</th><th>UK</th><th>US Men</th></tr></thead><tbody><tr><td>37</td><td>230&#x2013;235</td><td>242</td><td>4</td><td>5</td></tr><tr><td>38</td><td>236&#x2013;242</td><td>249</td><td>5</td><td>6</td></tr><tr><td>39</td><td>243&#x2013;250</td><td>255</td><td>6</td><td>7</td></tr><tr><td>40</td><td>251&#x2013;256</td><td>262</td><td>6.5</td><td>7.5</td></tr><tr><td>41</td><td>257&#x2013;263</td><td>268</td><td>7</td><td>8</td></tr><tr><td>42</td><td>264&#x2013;270</td><td>275</td><td>8</td><td>9</td></tr><tr><td>43</td><td>271&#x2013;277</td><td>282</td><td>9</td><td>10</td></tr><tr><td>44</td><td>278&#x2013;283</td><td>288</td><td>9.5</td><td>10.5</td></tr><tr><td>45</td><td>284&#x2013;290</td><td>295</td><td>10.5</td><td>11.5</td></tr><tr><td>46</td><td>291&#x2013;296</td><td>301</td><td>11</td><td>12</td></tr><tr><td>47</td><td>297&#x2013;302</td><td>308</td><td>12</td><td>13</td></tr></tbody></table><h3 id="top-tips">Top tips</h3><ul><li>Our shoes are designed to be 5mm longer than your foot length. If comparing to &quot;Shoe Length&quot;, add 5mm to your foot length first.</li><li>Between sizes? We recommend sizing up if you measure an exact half size, for increased comfort.</li><li>Feet expand throughout the day or after standing for a while &#x2014; measure when your feet are at their largest for a reliable fit.</li><li>Wider feet? Our lace-up models offer more adjustability.</li></ul><p>Still unsure? Contact our customer service team for tailored advice &#x2014; we&apos;re happy to help.</p>

Sizing Guide

Cleaning, dial and heel pad maintenance, cleat compatibility, break-in tips, and overshoe care for your QUOC shoes.

<h2 id="caring-for-your-quoc-shoes">Caring for Your QUOC Shoes</h2><h3 id="general-cleaning-instructions">General cleaning instructions</h3><p>Cleaning your QUOC shoes after each ride is the simplest way to prevent dirt buildup and maintain their condition.</p><ol><li>Remove dirt after each ride with a soft brush or cloth.</li><li>Clean with lukewarm water and mild soap.</li><li>Wipe down and rinse off any soap residue.</li><li>Stuff with paper towels to absorb moisture.</li><li>Let them air dry naturally, avoiding direct heat or sunlight to prevent cracking.</li></ol><p><strong>How often:</strong> Clean your shoes after every 3&#x2013;5 rides, or immediately after riding in muddy or wet conditions.</p><p><strong>Do not machine wash</strong> your QUOC shoes &#x2014; this can damage the materials and weaken adhesives. Always clean them manually using a damp cloth and mild soap.</p><h3 id="dealing-with-tyre-tapping-marks">Dealing with tyre tapping marks</h3><p>Marks on your shoes, especially white ones, can occur from contact with your tyres, which act as an abrasive surface. This is a common occurrence in cycling and can happen over time due to repeated exposure to tyre friction. While these marks may be unavoidable, regular cleaning and maintenance can help reduce their visibility.</p><p>To clean tyre marks: use a melamine sponge (Magic Eraser) to remove scuffs, and apply a mild cleaner like Cif for stubborn marks. Rinse with a damp cloth afterwards and let the shoes air dry thoroughly.</p><h3 id="heel-pad-maintenance">Heel pad maintenance</h3><p>Heel pads provide stability and comfort but can loosen over time with regular use.</p><p>To tighten the heel pad screws: lift the insole to access them, then use a screwdriver to tighten any loose screws. Check periodically to ensure the heel pad stays secure. Avoid overtightening, as this may damage the screw or the shoe.</p><h3 id="dial-maintenance-and-use">Dial maintenance and use</h3><p>QUOC shoes feature advanced dial systems for precise adjustment and a secure fit. Regular maintenance helps ensure smooth operation and prevents stiffness or damage.</p><ul><li>The dial tightens by turning forward, and loosens with a single turn backward.</li><li>Avoid over-tightening, as excessive force may cause the dial to break.</li><li>If dirt or debris causes the dial to become stiff, rinse it with water while rotating it to flush out grime, then allow the shoes to dry completely before riding again.</li><li>If the dial remains stiff after cleaning, contact our customer support team &#x2014; all QUOC dial systems are covered by a <strong>lifetime warranty</strong>.</li></ul><p><strong>Replacement Dial 3.0 compatibility:</strong> designed specifically for the Gran Tourer III and Motion models. It can be fitted to some earlier QUOC models, though it wasn&apos;t originally designed for them &#x2014; installation may be slightly more difficult and there may be a small amount of resistance when releasing the dial. It will generally function, but the experience may not be as smooth as on the newer models it was designed for.</p><h3 id="cleat-compatibility">Cleat compatibility</h3><p>QUOC shoes are compatible with a variety of cleat systems &#x2014; choosing the correct one for your riding style is essential.</p><p><strong>Road shoes</strong> use a three-bolt cleat system. Compatible cleats include:</p><ul><li>Shimano SPD-SL</li><li>Look Keo</li><li>Time Xpresso</li></ul><p><strong>Off-road shoes</strong> use a two-bolt cleat system. Compatible cleats include:</p><ul><li>Shimano SPD</li><li>Crank Brothers Eggbeater</li><li>Time ATAC</li></ul><p><strong>Note:</strong> Installing cleats voids the return and exchange policy. Avoid over-tightening, as this will strip the bolt thread &#x2014; follow the torque guidance from your cleat or pedal brand (Shimano recommends 4&#x2013;6 Nm for SPD-style cleats).</p><h3 id="break-in-period">Break-in period</h3><p>QUOC shoes are designed for performance but may need a short break-in period to mould to your feet. This typically takes 2&#x2013;4 weeks of consistent wear, depending on foot shape, riding intensity, and shoe type.</p><p>To speed things up: wear the shoes around the house with socks on to soften them, start with short, low-intensity rides, and make sure your cleats are adjusted properly to reduce pressure points.</p><h3 id="overshoes-care-and-usage">Overshoes: care and usage</h3><p>Overshoes protect your feet in temperatures between -2&#xB0;C and 5&#xB0;C, keeping them dry and insulated in wet weather and blocking wind in dry conditions. They&apos;re designed for <strong>road use only</strong> &#x2014; QUOC is not responsible for damage if used with off-road shoes.</p><ul><li>Slip them on like a sock, then wear your cycling shoes as usual, adjusting the overshoe snugly (avoid overtightening, to help circulation).</li><li>Rinse after use and air dry naturally.</li><li>Avoid machine washing, to protect the waterproof lining.</li></ul>

QUOC Care Guide

Delivery times, costs, and processing cut-offs by region: UK, US, Canada, Australia, EU, and Rest of World.

<h2 id="shipping">Shipping</h2><p>All orders are dispatched from the United Kingdom. Delivery times and costs vary by destination &#x2014; see your region below.</p><h3 id="united-kingdom">United Kingdom</h3><p><strong>Free standard shipping</strong> on all UK orders over &#xA3;45, typically taking 1&#x2013;5 business days from dispatch.</p><p><strong>Paid options:</strong></p><ul><li>Standard (Royal Mail): &#xA3;4.95 for orders under &#xA3;45, 1&#x2013;5 business days from dispatch.</li><li>Express (DPD): &#xA3;9.60, guaranteed next-day delivery when ordered before 1:00pm GMT.</li></ul><p><strong>Order processing:</strong> Orders are dispatched Monday&#x2013;Friday, 9:00am&#x2013;5:00pm GMT, excluding public and bank holidays. Orders placed on weekends or bank holidays are processed the next business day. Same-day dispatch cut-off is 1:00pm GMT &#x2014; orders placed after this ship within 24 hours.</p><h3 id="united-states">United States</h3><p><strong>Free economy shipping</strong> on orders over $200 (1&#x2013;7 business days via FedEx).</p><p>Orders under $200: economy shipping via FedEx is $10 (1&#x2013;7 business days). Express shipping via FedEx is $25 (guaranteed 2-day delivery). Next-day delivery is not currently available in the US.</p><p><strong>Order processing:</strong> Dispatched Monday&#x2013;Friday, 9:00am&#x2013;5:00pm, excluding public holidays. Orders placed on weekends/holidays are processed the next business day. Same-day dispatch cut-off: 1:00pm MT (Denver) / 3:00pm ET (New York) / 2:00pm PT (Los Angeles). Orders after the cut-off ship within 24 hours.</p><h3 id="canada">Canada</h3><p><strong>Free standard shipping</strong> on orders over $275 CAD, via FedEx International Economy. All international shipping fees, customs duties, and taxes are prepaid by the customer &#x2014; a fee breakdown is shown at checkout.</p><p>Delivery takes approximately 2&#x2013;7 working days after dispatch. Orders are processed Monday&#x2013;Friday, 10:00am&#x2013;5:00pm UK time; please allow up to 48 hours for processing. Orders placed on weekends or bank holidays are processed the next working day.</p><h3 id="australia">Australia</h3><p><strong>Free standard shipping</strong> on orders over $300 AUD, via FedEx International Economy. All international shipping fees, customs duties, and taxes are prepaid by the customer &#x2014; a fee breakdown is shown at checkout.</p><p>Delivery takes approximately 2&#x2013;7 working days after dispatch. Orders are processed Monday&#x2013;Friday, 10:00am&#x2013;5:00pm UK time; please allow up to 48 hours for processing. Orders placed on weekends or bank holidays are processed the next working day.</p><h3 id="european-union">European Union</h3><p><strong>Free standard shipping</strong> on orders over &#x20AC;200, via DPD, typically arriving within 1&#x2013;5 business days after dispatch (mainland destinations such as the Netherlands, Belgium, France, and Germany usually arrive within 1&#x2013;3 business days).</p><p>Orders are dispatched within 24 hours of purchase; orders placed on weekends or public holidays are processed within 24 hours of the next business day.</p><p><strong>Orders under &#x20AC;200</strong> (shipped via DPD, by zone):</p><ul><li>Zone 1 &#x2014; &#x20AC;10: Netherlands, Germany, Belgium</li><li>Zone 2 &#x2014; &#x20AC;15: Luxembourg, France, Austria, Denmark, Czechia</li><li>Zone 3 &#x2014; &#x20AC;20: Italy, Ireland, Lithuania, Sweden</li><li>Zone 4 &#x2014; &#x20AC;25: Portugal, Spain, Latvia</li><li>Zone 5 &#x2014; &#x20AC;30: Poland, Croatia, Finland, Estonia</li><li>Zone 6 &#x2014; &#x20AC;40: Slovenia, Slovakia</li><li>Zone 7 &#x2014; &#x20AC;45: Romania, Bulgaria, Greece</li></ul><p><em>Switzerland and Norway are not covered by the EU shipping policy &#x2014; see Rest of World.</em></p><h3 id="rest-of-world">Rest of World</h3><p>All international orders are shipped via FedEx International Economy, with shipping fees, customs duties, and taxes prepaid by the customer. A fee breakdown is shown at checkout.</p><p>Delivery takes approximately 2&#x2013;7 working days after dispatch. Orders are processed Monday&#x2013;Friday, 10:00am&#x2013;5:00pm UK time; please allow up to 48 hours for processing. Orders placed on weekends or bank holidays are processed the next working day.</p><h3 id="important-notice">Important notice</h3><p>Due to ongoing developments, our shipping carriers have temporarily suspended deliveries to Belarus, Russia, and Ukraine.</p><h3 id="warranty">Warranty</h3><p>All QUOC shoes come with a 12-month warranty against manufacturing defects &#x2014; see our Warranty Guide for details.</p>

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Return Guide

Sizing Guide

QUOC Care Guide

Shipping Guide

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